Moments of Truth
Jan Carlzon and Tom Peters
9780060915803
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The president and CEO of Scandinavia Airlines details how to restructure an organization so that customer needs take priority, how to best utilize employees who deal directly with customers, and how to increase employee motivation
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ISBN:
9780060915803
Dimensions (WxH):
5.5 x 8.0
Publisher:
Harperbusiness
Publication Date:
January 01, 1989
